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Find answers to common questions below or reach out directly.
Frequently Asked Questions
How accurate is the item identification?
FlipScan uses Claude AI vision which is highly accurate on branded consumer goods, electronics, clothing, collectibles, and tools. It works best with clear, well-lit photos showing the item's label or branding. If confidence is low, the app will suggest a broader search query automatically.
Where does the pricing data come from?
Pricing data comes directly from eBay's official API — both the Browse API for active listings and the Marketplace Insights API for 90-day sold history. This is real eBay data, not estimates or scraped information.
Why does the app show cached data?
FlipScan caches pricing results for 6 hours. If you scan an item you've searched recently, it loads instantly from cache rather than making a new API call. You'll see a ⚡ Cached indicator when this happens. Cache clears automatically after 6 hours.
What fees does FlipScan factor in?
FlipScan automatically includes eBay's 15.3% final value fee and a standard 10% promoted listings rate — for a total of 25.3% fee drag per sale. These are applied to all profit calculations and buying price recommendations.
How do I cancel my subscription?
Subscriptions are managed through Google Play. To cancel: open the Google Play Store → tap your profile icon → Payments & subscriptions → Subscriptions → FlipScan → Cancel subscription. Your Pro access continues until the end of the current billing period.
Is my scan history backed up?
Currently, scan history is stored locally on your device. It is not backed up to the cloud. If you uninstall the app or switch devices, your history will not transfer. Cloud backup is planned for a future update.
The app isn't identifying my item correctly. What should I do?
Try retaking the photo with better lighting and make sure the item's brand or label is clearly visible. If confidence is Medium or Low, tap the "Try broader search" button to use a wider search query. For best results, photograph items against a plain background.
Why are sold listings showing empty or zero?
The eBay Marketplace Insights API (which provides sold listing data) requires special access approval from eBay. If you're seeing empty sold data, this feature may still be pending full activation. Active listing prices will still display correctly.
How do I delete my scan history?
Open the History tab in the app and tap "Clear All" in the top right corner. You can also delete individual entries by tapping the delete icon on any history item.